There is nothing more important to us than our customer’s safety and well-being. For this reason, Following the further easing of Covid Restrictions, we have reviewed and updated our Covid Policy as well as enhanced protocols to prevent the spread of the Flu to customer's.
Our aims & priorities continue to be:
You will be asked to complete our online COVID form when you make a booking. Please complete this before your appointment. You will only need to complete this form once although we expect you notify us of any changes every time you book.
We request the cooperation of our client's in maintaining a safe spa environment so we urge anyone that has the following to please NOT make a booking or turn up for an appointment if;
If you have symptoms, health officials encourage you to contact public health and and stay home while sick to help protect others for 5-10 days (depending on your vaccination status) avoiding contact with others. Should you need to cancel your appointment, please contact us immediately.
For the safety of everyone, our licensed service providers are permitted to decline service to any customer exhibiting COVID-19 symptoms and will reschedule your appointment.
If you have been in close contact with someone who has tested positive but you do not have any symptoms and have had a negative Covid test since you were last in contact with them, you are welcome to attend your appointment. Please don't be offended if we ask you to wear a mask in this instance. You may prefer to reschedule your appointment which we are happy to do for you.
*Please note that cancellations or changes made less than 48 hours before your appointment may incur a charge.
If any of our staff feel ill or have symptoms of COVlD-19 or Flu, they will self-isolate immediately and not come into the spa. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be offered an appointment with another therapist or you will be able to re-book again.
Clients are not required to wear a mask during the service but of course, you are welcome to do so if you wish.
*Our therapist are no longer required to wear masks. Should you wish that your service provider wear a mask, please ask, they’ll be happy to do so.
We appreciate your concern and cooperation and Cattleya Trianae Spa will try to make your treatment as safe, comfortable and enjoyable as possible. We will continue to monitor the situation and take additional measures if or when they become necessary to ensure the safety of our customers and our staff. If you have any concerns about your treatments please let us know and we will do what we can to accommodate you.